As an occupational pension provider, the KZVK is responsible for providing supplementary retirement, disability, and survivor benefits to employees of the Church and Diakonie who are employed under private law. We provide our services to approximately 3,500 church employers, about 680,000 insured individuals, and over 110,000 retirees. To strengthen our team, we are seeking aSenior IT Service Manager (m/f/d) – Microsoft EnvironmentDortmundPermanentFull-timeYour responsibilitiesManagement, analysis, and resolution of IT issues and service requests in the Microsoft environment (1st and 2nd level)Further development and quality assurance of IT service processes according to ITILPlanning and participation in IT projects, e.g., rollouts, migrations, and process optimizationsAdministration of user accounts, permissions, end devices, and central IT servicesDocumentation, knowledge management, and support for IT onboarding and trainingContributing to the continuous improvement of service quality in IT supportWhat you bring to the tableA degree in IT or comparable training with several years of professional experienceSolid experience in IT service management, ideally in a Microsoft environmentExcellent knowledge of Microsoft technologies (e.g., Microsoft 365, Active Directory, Windows Client/Server)Proficiency in ITIL-based processes and ticketing systemsExcellent written and spoken German (C1 language level)Strong communication skills, personal responsibility, and a team-oriented approachWe offer youModern IT infrastructure with the latest tools and technologies, both on-premises and in the cloudNo on-call duty or travel requiredTargeted onboarding and professional development opportunitiesWork-life balance (flexible working hours and the option to work remotely)Attractive compensation package including a company pension, capital-forming benefits, and a job ticketCompany events (company sports, team events, and more)Membership in the Protestant Church is desirable but not required. We look forward to receiving your detailed application by May 25, 2026, including your salary expectations. Please use our short online application form for this purpose. ContactMr. Kellmann (phone: 0231.or Ms. Wessel (phone: 0231.will be happy to answer any technical questions you may have. You are also welcome to visit our website at: www.kzvk-dortmund.de. Church Supplementary Pension Fund Rhineland-Westphalia | – Public-law institution – Schwanenwall 11 |Dortmund